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Frequently Asked Questions
General Frequently Asked Questions
1. How do I update my personal account information or change my password?
Once you’ve signed in to your account on the FlexCash® website, simply click “My Account” at the top right of the page to update your personal account information and/or change your password.
Once you’ve signed in to your account on the FlexCash® website, simply click “My Account” at the top right of the page to update your personal account information and/or change your password.
2. How do I contact customer service?
Please contact us at (800) 905-9043.
Please contact us at (800) 905-9043.
3. Do I need an email address for an account?
Yes, you must have an email address to create an account.
Yes, you must have an email address to create an account.
4. What if I forget my password?
Simply click “Forgot Password” on the FlexCash® Sign In page. and enter your email address. Click “Request Password” and a new password will be emailed to you. Please note that the login credentials for FlexCash® website are different than your Online Banking credentials.
Simply click “Forgot Password” on the FlexCash® Sign In page. and enter your email address. Click “Request Password” and a new password will be emailed to you. Please note that the login credentials for FlexCash® website are different than your Online Banking credentials.
5. How do I view my loan history?
Once you’ve signed in to your account on the FlexCash® website, simply click “My Loans” at the top right of the page to view your loan history.
Once you’ve signed in to your account on the FlexCash® website, simply click “My Loans” at the top right of the page to view your loan history.
Loan Questions
1. How do I create an account?
Simply click “Get Started” on the FlexCash® website and follow the easy steps to create your account.
Simply click “Get Started” on the FlexCash® website and follow the easy steps to create your account.
2. Why should I get a loan through WesBanco FlexCash?
There are so many reasons! Here are the top 5 reasons to use FlexCash®:
There are so many reasons! Here are the top 5 reasons to use FlexCash®:
- You’ll pay less in interest than you would pay with traditional payday loans
- No credit check
- You can apply for a loan and obtain a decision in minutes
- The cash will be deposited into your WesBanco One or WesBanco One Plus Account within 1-2 business days
- For the ease and comfort of working with your own trusted financial institution
3. Who can get a short-term loan?
Access to convenient short-term loans is only available to account holders at WesBanco Bank with a WesBanco One or WesBanco One Plus Account. The minimum age for loan eligibility in this program is 18. Please Note: We do not make credit checks by using credit reports to determine your loan amount. However, we do look at account activity and in some cases we will decline to offer you a loan. There is no guarantee that we will make you a loan. If you are notified on the website that you are not eligible for a loan, please check back in the future..
Access to convenient short-term loans is only available to account holders at WesBanco Bank with a WesBanco One or WesBanco One Plus Account. The minimum age for loan eligibility in this program is 18. Please Note: We do not make credit checks by using credit reports to determine your loan amount. However, we do look at account activity and in some cases we will decline to offer you a loan. There is no guarantee that we will make you a loan. If you are notified on the website that you are not eligible for a loan, please check back in the future..
4. How much can I borrow?
The loan amount available varies based on your individual checking account activity. However, loan amounts fall within the $150 - $1,000 range for FlexCash®.
The loan amount available varies based on your individual checking account activity. However, loan amounts fall within the $150 - $1,000 range for FlexCash®.
5. How do I know what amount I can borrow?
After you create your account on the FlexCash® website, you will be presented with a screen that displays your maximum loan amount offered. You will then need to request a loan amount that is less than or equal to the loan amount offered. Your requested loan amount must be at least $150.
After you create your account on the FlexCash® website, you will be presented with a screen that displays your maximum loan amount offered. You will then need to request a loan amount that is less than or equal to the loan amount offered. Your requested loan amount must be at least $150.
6. How many loans can I have?
You can have only one outstanding loan at any time per consumer.
You can have only one outstanding loan at any time per consumer.
7. How do I receive my money?
Once you are approved for a loan, we strive to have the funds in your WesBanco One or WesBanco One Plus Account in 1-2 business days.
Once you are approved for a loan, we strive to have the funds in your WesBanco One or WesBanco One Plus Account in 1-2 business days.
8. How does repayment of the loan work?
The loan agreements you execute online state the due date(s) for your loan. If you choose the “Easy Pay” option, payment is automatically deducted from your WesBanco One or WesBanco One Plus Account on the due date(s). If you choose "Manual Pay", you will be responsible for making your payments on time.
The loan agreements you execute online state the due date(s) for your loan. If you choose the “Easy Pay” option, payment is automatically deducted from your WesBanco One or WesBanco One Plus Account on the due date(s). If you choose "Manual Pay", you will be responsible for making your payments on time.
9. Once the loan is repaid, may I get another loan?
Yes, after paying off your loan you may revisit the FlexCash® website to see the new loan amount for which you are eligible. Please note that you must wait five full days between loans not including the day on which your final payment is actually processed (you may check the FlexCash® website for availability at any time). Also, no more than 3 short-term loans are allowed to a single consumer during a rolling 6-month period.
Yes, after paying off your loan you may revisit the FlexCash® website to see the new loan amount for which you are eligible. Please note that you must wait five full days between loans not including the day on which your final payment is actually processed (you may check the FlexCash® website for availability at any time). Also, no more than 3 short-term loans are allowed to a single consumer during a rolling 6-month period.
